Gottex Chocolate Ishtar Silk Long Kaftan

ALWAYS FREE SHIPPING WITHIN USA.

We ship Monday - Friday. We do not ship on weekends or major holidays.

Items are shipped out within 1-2 business days. For special requests, please email us at info@forenvy.com

We ship to 1 address per order only. Please place separate orders to each destination addresses. For assistance with multi-address checkout, please Contact Us.

Shipping Rates

Please note that International residents are responsible for ALL duties, taxes and fees levied at the point of.

We love our customers, so it is very important to us that they absolutely love their products! We are happy to return your item if that’s not the case.

Return Terms

Full Refund within 20 days from the date order delivery is confirmed and the date returning item was mailed back to us

• Example: if you received the item on 1^st, please mail it out to us by 20^th 

Orders postmarked 20-30 days after receipt are eligible for Exchange or Store Credit only. 

PLEASE NOTE that all items specified as "FINAL SALE" in the product description are non-returnable.  We will not issue a refund if such items are returned.

Return Item Requirements

• New/Unused/Unworn condition
• All original tags attached and hygienic liner in place
• All original parts (straps, belts, etc.) are included
• No odors or stains, especially body lotion or antiperspirant
• Items returned damaged will not be refunded 
• Items marked "Final Sale" are non-returnable

 Refunds and Shipping Cost

• Shipping and handling fees are non-refundable; $4.99 shipping charge will be deducted from all refunds on origibnal “free standard shipping” orders
• Waived shipping charge for exchange items - Customers are responsible only for return item shipping payment

Return Shipping Instructions

1. To initiate a return, please Click Here  
2. We provide unpaid Shipping label or you may select "perchance a pre-paid shipping label during return initiation.
3. Ship item with the Return Form, or Original Packing slip, or Invoice inside.
4. Ship return item in plastic or original boxed packaging to prevent damages
5. Keep the returning package tracking ID for your records and as proof of return 

REFUNDS:

We will issue the refund upon receiving the item and its condition within 3-5 business days.

EXCHANGE:

For Exchanges, please contact our customer service at info@forenvy.com